Please note: We are working on providing closed captions to our training in the near future Supporting Visitors in the Post Lockdown World EMBED-DCN Training…
Resource Category: visitor experience
Disability Access Information Online: Checklist for museums, galleries and heritage sites
The survey undertaken as part of State of Museum Access 2018 found that around one in five (19%) of accredited museums did not provide any…
SEND in Museums Project Resources
"The children were alert, joining in, had fun. It was a relaxed visit and we went with what worked well. The resource can be…
Resources from the Hampshire Military Museums Network Meeting, 10 July 2019
“Surviving Projects” was the theme for the Hampshire Military Museums Network Meeting, held at Southwick Park and Royal Military Police Museum on the 10th July…
Special Schools and Museum Toolkit
We are delighted to launch this unique toolkit which aims to provide museums with practical support to create inclusive and accessible experiences for people with…
Materials from Effective Retail for Smaller Museums, Refresher- Nov 2017
Presentation slides by Alison Guilfoyle. Download Retail_Refresher_November_2017.pdf... How-to guides on for small museums on: Small Museum Shops that are Profitable Sourcing the Product Range E-Commerce…
Materials from ‘Data Protection Briefing – Oct 2017’
The first presentation was a recap on the Data Protection Rules to date by Crispin Dick, Paris Smith LLP. Download Museums_Data_Protection_Talk__02300151_.pptx... The second presentation by…
Materials from ‘Museum Re-display: approaches & solutions’
Working in partnership with one of the main funder, the Heritage Lottery Fund, this event helped museums share their thinking about what makes a successful project,…
Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015
Outline of the day Shining a spotlight on the distinctive opportunities and challenges of providing an excellent visitor experience in military museums, including welcoming visitors and…
Materials from ‘Peer Development Groups’ launch September 2015
Outline of the day Discussing peer development ideas for the next six months An opportunity for each of the three peer development groups to meet,…
Materials from ‘Improve your Museum, Save Time and Money with Lean Systems Thinking’
Workshop held at Milestones Museum, Basingstoke on 2 March 2015. Participants learned how to improve the way they do things through an interactive and entertaining…
Materials from ‘Getting to Grips with Audience Data’
Outline of the day Tackling shared audience data challenges Seminar held at National Motor Museum, Beaulieu on 8 July 2015. Participants learned from case studies…
Evaluation Planning Toolkit
Evaluation is a way to help you understand and show others whether your work has met or exceeded your expectations. Evaluation planning should be built…
Philosophy for Children – resources and links
Philosophy for Children (P4C) Training via 'Sapere' - the website explains what P4C entails and the different levels you can go through. Guide book on P4C…
VisitEngland Market Research
VisitEngland publishes useful research into tourism and leisure markets that museums can use both to inform their planning and to provide evidence for advocacy and…
Welcoming your blind and partially sighted customers
RNIB have written this factsheet especially for leisure organisations, including museums, to give a better understanding of how to make your services more accessible to…
Promoting your museum’s access and facilities to people with disabilities
If you have worked to make your museum accessible for disabled visitors, then make sure you let people know. As well as including information in…
Communication Strategies for the Digital Age Handouts
Agnes Guylas' presentation Download Communication_Strategies_for_the_Digital_Age___AG_presentation_3.pdf... Kal Sajad's presentation Useful Links Getting started with Twitter How to use Twitter - wikihow How to use Twitter - digital…
Disability Briefing
A Disability Briefing presentation given by Brighton & Hove Council in November 2013. Download Disability_Briefing___Brighton___Hove_Council__Nov_2013.ppt...
Social Media Essentials Handouts
Agnes Guylas presentation Download Social_Media_1___AG_presentation.pdf... Kal Sajad's presentation Download Social_Media_1___KS_presentation.pdf...
Shifting Perspectives: Opening up museums and galleries to blind and partially sighted people
This helpful book identifies approaches to key aspects of service delivery which can help improve access to museums and galleries for blind and partially sighted…
Kpontin – Interim Report
Kate Pontin's interim report, May 2013, on her progress towards developing a regional visitor capture framework. Download KPontin___Interim_Report.pdf... You might also like Emergency Plan: Business…