Date added: 08/01/2021
Sensing Culture was a three-year multi-partner project with the Royal National Institute of Blind People (RNIB) as the lead partner, and funded by £438,900 from…
Resource Category: visitor experience
Boosting Spend per Head : making the most of your museum shop - 29 September 2020 Video
Date updated: 16/10/2020
With reduced visitor numbers and a degree of uncertainty over the next few months, how can we maximise the spend in our museum shops? This…
Visitor Experience in the ‘New Normal’ Resources - 3 September 2020
Date updated: 19/01/2021
How do museums build up public confidence in museums as places to visit (using digital engagement to build up to physical visits)? How do visitor…
Digital Access and Inclusion for your visitors: Producing content - Training Session 14 July 2020
Date updated: 11/09/2020
Podcast: How to get started in social media (includes inclusive digital communication): https://youtu.be/H30jiDES--E There are other EMBED talks via https://embed.org.uk/embed-talks on mental health, passport systems to support staff…
Webinar: ‘Supporting disabled visitors in the post-COVID world’, 30 June 2020
Date updated: 11/09/2020
Please note: We are working on providing closed captions to our training in the near future Supporting Visitors in the Post Lockdown World EMBED-DCN Training…
Disability Access Information Online: Checklist for museums, galleries and heritage sites
Date added: 31/07/2019
The survey undertaken as part of State of Museum Access 2018 found that around one in five (19%) of accredited museums did not provide any…
SEND in Museums Project Resources
Date updated: 20/08/2019
"The children were alert, joining in, had fun. It was a relaxed visit and we went with what worked well. The resource can be…
Resources from the Hampshire Military Museums Network Meeting, 10 July 2019
Date updated: 31/07/2019
“Surviving Projects” was the theme for the Hampshire Military Museums Network Meeting, held at Southwick Park and Royal Military Police Museum on the 10th July…
Special Schools and Museum Toolkit
Date updated: 19/06/2019
We are delighted to launch this unique toolkit which aims to provide museums with practical support to create inclusive and accessible experiences for people with…
Materials from Effective Retail for Smaller Museums, Refresher- Nov 2017
Date updated: 26/04/2019
Presentation slides by Alison Guilfoyle. Download Retail_Refresher_November_2017.pdf... How-to guides on for small museums on: Small Museum Shops that are Profitable Sourcing the Product Range E-Commerce…
Materials from ‘Data Protection Briefing - Oct 2017’
Date updated: 26/04/2019
The first presentation was a recap on the Data Protection Rules to date by Crispin Dick, Paris Smith LLP. Download Museums_Data_Protection_Talk__02300151_.pptx... The second presentation by…
Materials from ‘Museum Re-display: approaches & solutions’
Date updated: 26/04/2019
Working in partnership with one of the main funder, the Heritage Lottery Fund, this event helped museums share their thinking about what makes a successful project,…
Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015
Date updated: 26/04/2019
Outline of the day Shining a spotlight on the distinctive opportunities and challenges of providing an excellent visitor experience in military museums, including welcoming visitors and…
Materials from ‘Peer Development Groups’ launch September 2015
Date updated: 26/04/2019
Outline of the day Discussing peer development ideas for the next six months An opportunity for each of the three peer development groups to meet,…
Materials from ‘Improve your Museum, Save Time and Money with Lean Systems Thinking’
Date updated: 26/04/2019
Workshop held at Milestones Museum, Basingstoke on 2 March 2015. Participants learned how to improve the way they do things through an interactive and entertaining…
Materials from ‘Getting to Grips with Audience Data’
Date updated: 04/05/2019
Outline of the day Tackling shared audience data challenges Seminar held at National Motor Museum, Beaulieu on 8 July 2015. Participants learned from case studies…
Evaluation Planning Toolkit
Date updated: 26/04/2019
Evaluation is a way to help you understand and show others whether your work has met or exceeded your expectations. Evaluation planning should be built…
Philosophy for Children - resources and links
Date updated: 26/04/2019
Philosophy for Children (P4C) Training via 'Sapere' - the website explains what P4C entails and the different levels you can go through. Guide book on P4C…
VisitEngland Market Research
Date updated: 26/04/2019
VisitEngland publishes useful research into tourism and leisure markets that museums can use both to inform their planning and to provide evidence for advocacy and…
Welcoming your blind and partially sighted customers
Date updated: 26/04/2019
RNIB have written this factsheet especially for leisure organisations, including museums, to give a better understanding of how to make your services more accessible to…
Promoting your museum’s access and facilities to people with disabilities
Date updated: 30/04/2019
If you have worked to make your museum accessible for disabled visitors, then make sure you let people know. As well as including information in…
Communication Strategies for the Digital Age Handouts
Date updated: 26/04/2019
Agnes Guylas' presentation Download Communication_Strategies_for_the_Digital_Age___AG_presentation_3.pdf... Kal Sajad's presentation Useful Links Getting started with Twitter How to use Twitter - wikihow How to use Twitter - digital…
Disability Briefing
Date updated: 26/04/2019
A Disability Briefing presentation given by Brighton & Hove Council in November 2013. Download Disability_Briefing___Brighton___Hove_Council__Nov_2013.ppt...
Social Media Essentials Handouts
Date updated: 26/04/2019
Agnes Guylas presentation Download Social_Media_1___AG_presentation.pdf... Kal Sajad's presentation Download Social_Media_1___KS_presentation.pdf...
Shifting Perspectives: Opening up museums and galleries to blind and partially sighted people
Date updated: 26/04/2019
This helpful book identifies approaches to key aspects of service delivery which can help improve access to museums and galleries for blind and partially sighted…
Kpontin - Interim Report
Date updated: 26/04/2019
Kate Pontin's interim report, May 2013, on her progress towards developing a regional visitor capture framework. Download KPontin___Interim_Report.pdf... You might also like Emergency Plan: Business…