The survey undertaken as part of State of Museum Access 2018 found that around one in five (19%) of accredited museums did not provide any disability access information online.
This is likely to mean that disabled people are under-represented among their visitors. Different levels of awareness about a venue will influence an individual’s decision-making on whether to visit, when and how.
95% of respondents to the Euan’s Guide Access Survey 2017 sought disabled access information about a venue prior to visiting for the first time, and 85% stated that they checked the venue’s website to achieve this. One respondent sums up why having website access information is crucial for museums:
“Websites which don’t include information about accessibility make me assume that they [the venue] are inaccessible.”
Museums can therefore help increase attendance of disabled people simply by providing useful information.
VocalEyes, Stagetext and DCN – Disability Collaborative Network for Museums have developed this checklist of 10 items that a museum, gallery or heritage site should cover in an ‘Access information’ page within the ‘Visiting’ section of the venue’s website.