Improving Access Information for D/deaf and Disabled Visitors

Disabled people rely on the access information provided on museum websites to plan their visit.

We are pleased to be working with 6 museums on a project led by VocalEyes which aims to give participants the skills and guidance to develop, review and improve how they explain their venue’s access information on their website following best practice.

At the end of the project, participants will have updated their own museum’s access information as it appears on their website, which could attract new visitors to their venues.

Our project participants: Hastings Museum & Gallery, Sussex Archaeological Society, The D-Day Story, Stanley Spencer Gallery, Amberley Museum, and Guildford Museum.


More about the project

Session 1

A 120-minute Zoom session delivered by two trainers – a VocalEyes staff-member with digital accessibility expertise, and a visual awareness trainer who will demonstrate screen-reading software.

The session will cover:

  • Screen-reader demo
  • Guidance in web access information
  • Participants paired off into breakout rooms, who will support each other over the homework stage

Homework (between Session 1 and 2)

  1. Participants review and improve their own website access information. Paired museums / individuals will support each other with this.
  2. VocalEyes trainers will review each venue’s website and prepare a short report which will include:
  • Findability of access information page from home page
  • Welcome message
  • Structured headings for navigation
  • Tone and language
  • Content for key audience groups – blind and VI, d/Deaf and hard of hearing, Neurodiverse and Learning disabled, mobility impaired.
  • Use of images / video

Session 2

This 90-minute Zoom session brings the cohort back together review their progress, showcase their new access information pages, troubleshoot, share future plans.

The session will cover:

  • Showcasing websites from participants – highlight good practice;
  • Invite participants to share experience and future plans
  • Troubleshooting
  • Q&A

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