Improving Access Information for D/deaf and Disabled Visitors

Disabled people rely on the access information provided on museum websites to plan their visit.

We are looking to recruit 12 museums from across the south east of England to take part in a project led by VocalEyes which aims to give participants the skills and guidance to develop, review and improve how they explain their venue’s access information on their website following best practice.

At the end of the project, participants will have updated their own museum’s access information as it appears on their website, which could attract new visitors to their venues.

Participants will:

  • attend two virtual training sessions (Wed 8 Sept and Wed 17 Nov)
  • review access information on a peer museum’s website
  • update access information on their own museum’s website based on an Advisory Report by VocalEyes

Who can apply?

This project is open to museums in the south east of England that are accredited or formally working towards accreditation.

If space allows, we will consider applications from non-accredited museums, nationals and NPOs.

How to apply?

Please submit an online ‘expression of interest’ before Friday 27 August (5pm).

Complete the Expression of Interest here

To help you prepare your answers for the Expression of Interest, have a look at the questions that appear in the form:

  • museum name and postcode
  • lead contact name, email, phone, job title
  • museum accreditation status (accredited, formally working towards accreditation, not accredited)
  • What type of information does your museum currently provide about the venue’s accessibility on their website?
  • What are your museum’s current strengths in terms of inclusivity and accessibility?
  • Which areas of inclusivity have you identified as needing improvement?
  • What do you hope to achieve by taking part in this project?


If you require a large print version of the Expression of Interest form, or assistance in completing your application, please contact

More about the project

Session 1

A 120-minute Zoom session delivered by two trainers – a VocalEyes staff-member with digital accessibility expertise, and a visual awareness trainer who will demonstrate screen-reading software.

The session will cover:

  • Screen-reader demo
  • Guidance in web access information
  • Participants paired off into breakout rooms, who will support each other over the homework stage

Homework (between Session 1 and 2)

  1. Participants review and improve their own website access information. Paired museums / individuals will support each other with this.
  2. VocalEyes trainers will review each venue’s website and prepare a short report which will include:
  • Findability of access information page from home page
  • Welcome message
  • Structured headings for navigation
  • Tone and language
  • Content for key audience groups – blind and VI, d/Deaf and hard of hearing, Neurodiverse and Learning disabled, mobility impaired.
  • Use of images / video

Session 2

This 90-minute Zoom session brings the cohort back together review their progress, showcase their new access information pages, troubleshoot, share future plans.

The session will cover:

  • Showcasing websites from participants – highlight good practice;
  • Invite participants to share experience and future plans
  • Troubleshooting
  • Q&A

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