Date updated: 20/10/2020
This training session was part of a series of training with the Arts Marketing Association looking at a specific area of audience engagement. Re-engaging with…
Resource Category: audiences
Marketing Webinar: Post-lockdown marketing and audience engagement - 23 July 2020 Resources
Date added: 24/07/2020
Community Engagement Powerpoint Reopening the Library Powerpoint Lockdown to Reopening - Email marketing at Tate Slides More resources to come... This event took place on…
Webinar: ‘Supporting disabled visitors in the post-COVID world’, 30 June 2020
Date updated: 11/09/2020
Please note: We are working on providing closed captions to our training in the near future Supporting Visitors in the Post Lockdown World EMBED-DCN Training…
Health and Wellbeing at The Beaney (Documentary)
Date added: 06/04/2020
Family Friendly Museums Training Resources: 28th November 2019
Date added: 05/12/2019
Our second 'Family Friendly Museums' training session was held on Thursday 28th November 2019 at Tunbridge Wells Museum & Art Gallery. This one-day training event…
Inspiring Culture of Philanthropy Legacy Peer Support Group
Date added: 08/08/2019
View resources from the meeting on the 5th August 2019, which took place at the Spring Arts & Heritage Centre. Romilly Beard, Fellow in Museum…
Disability Access Information Online: Checklist for museums, galleries and heritage sites
Date added: 31/07/2019
The survey undertaken as part of State of Museum Access 2018 found that around one in five (19%) of accredited museums did not provide any…
Materials from Impact workshop, 8 March 2018
Date updated: 30/04/2019
This day was an opportunity for LAINet members and museum staff to discuss and explore evaluation techniques and the quality standards set by the Arts…
Materials from ‘Data Protection Briefing - Oct 2017’
Date updated: 26/04/2019
The first presentation was a recap on the Data Protection Rules to date by Crispin Dick, Paris Smith LLP. Download Museums_Data_Protection_Talk__02300151_.pptx... The second presentation by…
Materials from ‘Museum Re-display: approaches & solutions’
Date updated: 26/04/2019
Working in partnership with one of the main funder, the Heritage Lottery Fund, this event helped museums share their thinking about what makes a successful project,…
General Data Protection Regulation (GDPR): ICO guidance for not-for-profit organisations
Date updated: 26/04/2019
ICO guidance for not-for-profit organisations, which aims to answer GDPR questions regularly raised by charities and voluntary organisations. General Data Protection Regulation (GDPR): ICO guidance…
General Data Protection Regulation (GDPR): The Essentials for Fundraising Organisations
Date updated: 26/04/2019
On 25 May 2018 the new General Data Protection Regulation (GDPR) will come into effect in the UK. This will replace the current Data Protection…
Heritage Counts 2017: Heritage and Society
Date updated: 26/04/2019
Looking for evidence to support advocacy or funding applications? The report Heritage and Society 2017 is produced each year by Historic England on behalf of…
Materials from HMMN meeting: Transformation (16 March 2017)
Date updated: 30/04/2019
THEME: MUSEUMS IN TRANSITION An interesting programme consisting of a morning workshop session followed by buffet lunch and presentations in the afternoon. Programme 10.30-12.30 Dawn…
Materials from Customer Service for All - Disability Equality and the Visitor Journey
Date updated: 26/04/2019
An event on the 24th February 2017 hosted by Kent and Medway MDO to provide the following learning to museums: (Training provided by Visits Unlimited) Build…
Age of Creativity
Date updated: 26/04/2019
Age of Creativity is a national platform for everyone who believes that creativity can support older people to enjoy better health, wellbeing, and quality of…
Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015
Date updated: 26/04/2019
Outline of the day Shining a spotlight on the distinctive opportunities and challenges of providing an excellent visitor experience in military museums, including welcoming visitors and…
Materials from ‘Peer Development Groups’ launch September 2015
Date updated: 26/04/2019
Outline of the day Discussing peer development ideas for the next six months An opportunity for each of the three peer development groups to meet,…
Materials from ‘Getting to Grips with Audience Data’
Date updated: 04/05/2019
Outline of the day Tackling shared audience data challenges Seminar held at National Motor Museum, Beaulieu on 8 July 2015. Participants learned from case studies…
Working Towards an Audience Development Plan
Date updated: 04/03/2021
Presentation from 'Working Towards an Audience Development Plan' workshop delivered by Nicky Boyd in January 2015 as part of the activities of the Hampshire Solent…
Belfast City Council Tourism, Culture and Arts Unit: Marketing and Audience Development Toolkit for Arts and Heritage Organisations
Date updated: 26/04/2019
This toolkit is designed to help arts and heritage organisations develop a marketing and audience development plan. One of the resources collated and shared by…
Arts Council England Family Friendly Toolkit
Date updated: 30/04/2019
This toolkit is designed to support arts organisations wishing to make a commitment to families, making it easier for families to take part in the…
Arts Council England Family and Community Focused Toolkit
Date updated: 26/04/2019
Arts Council England Family and Community Focused Audience Development Toolkit. Based on one of the audience segments identified within Arts Council’s Arts audiences: insight (AAI)…
Arts Derby Audience Development Toolkit
Date updated: 26/04/2019
Arts Derby Audience Development Toolkit. Author: Louise Cogman. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group. Download…
Toolkit: How to Conduct a Focus Group
Date updated: 26/04/2019
This toolkit has been provided to assist people in conducting focus groups. It was developed for a particular research project at Rowan University in the…
Materials from Hampshire Solent ‘Audience research, consultation and evaluation’ workshop, 21 October 2014
Date updated: 26/04/2019
Presentation by Nicky Boyd Download Audienceresearch_presentation_20141021.pdf... Handout pack containing guidance, exercises, resources and links Download Audiencereseach_mainhandout_20141021.pdf... Audience development resources on southeastmuseums.org Evaluation resources on southeastmuseums.org
Data Protection Advice and Guidance for Charities from Information Commissioner’s Office
Date updated: 26/04/2019
Are you collecting personal data for marketing, research or fundraising purposes? The ICO website has loads of advice and resources to help you ensure that…
Audience Research Unit at the Australian Museum
Date updated: 26/04/2019
Loads of useful guidance and tools developed by the Audience Research Unit at the Australian Museum. Areas covered include: visitor behaviour, evaluation, research techniques, tips…
GEM (Group for Education in Museums)
Date updated: 26/04/2019
Website of the GEM (Group for Education in Museums), a community of professionals who work in the field of education in museums. It contains news,…
Visitor Studies Group
Date updated: 26/04/2019
Website of the Visitor Studies Group, a community of professionals who work in the field of visitors studies in a range of cultural and natural…
Neighbourhood Statistics
Date updated: 26/04/2019
Searchable database that you can use to find comparable statistics on local areas. Coverage includes health, deprivation, economy and education. Useful for audience development, user…
SWFed resources on audience research, consultation and evaluation
Date updated: 26/04/2019
Loads of useful guidance and tools developed or collated by the South Western Federation of Museums and Art Galleries. SWFed resources on audience research, consultation…
AIM Visitor Verdict
Date updated: 26/04/2019
A free visitor experience benchmarking service for AIM members to improve resilience. Provided by AIM in association with its survey partner BDRC Continental with funding…
How to Effectively Commission Research
Date updated: 26/04/2019
Guide developed by Audiences London explaining how to commission effective marketing research. How to Effectively Commission Research
Infographics Toolkit - Re:Fresh Project
Date updated: 30/04/2019
The Infographics Toolkit was produced as part of the Surrey, East & West Sussex Museum Development Programme's 'Re:Fresh Project' in Summer 2014 to help museums think…
Guidance on accesible toilets
Date updated: 26/04/2019
Based on notes provided by Cassie Herschel-Shorland, Access and Museum Design Consultant www.cassiehs.com, via the GEM list: The following provision is recommended and to meet…
HLF: Making your project accessible for disabled people
Date updated: 26/04/2019
Guidance to help you think about how to improve every aspect of your heritage project so that disabled people, be they visitors, volunteers or staff,…
HLF: Thinking about Audience Development
Date updated: 26/04/2019
Guidance to help you think about audience development – that is how you can engage more people, and a wider range of people, with heritage.…
Visitor Finder
Date updated: 26/04/2019
Audience Finder tools and resources from the Audience Agency. Articles, toolkits and case studies on good practice plus practical techniques on how to use evidence…
Cultural Resources for Schools
Date updated: 26/04/2019
A database of teaching resources for creative and cultural education. The materials collected here come from some of the nation’s finest arts organisations, museums and…
First World War teacher’s planning resources
Date updated: 26/04/2019
On Tuesday 26th November 2013, the South East Grid for Learning Associates organised a training and CPD day for Kent teachers focusing on the First…
Materials from Museum2Museum: Why Work With Artists? Why Work With Museums? Handouts
Date updated: 26/04/2019
Download Why_work_with_artsits___Further_Reading_and_Fact_Finding.doc... Download Example_Project_Plan_Template.doc... Download Exhibition_Schedule.xls... Download Example_Commissioning_Process.doc... Download Sample_Artists_Agreement.doc... Download Example_Brief___Hoodwink.doc... A funny look at the session by Ian Coulson Download Why_Work_With_Artists__Why_Work_With_Museums____Cartoons_by_Ian_Coulson__17_02_2014_1.pdf...
Communication Strategies for the Digital Age Handouts
Date updated: 26/04/2019
Agnes Guylas' presentation Download Communication_Strategies_for_the_Digital_Age___AG_presentation_3.pdf... Kal Sajad's presentation Useful Links Getting started with Twitter How to use Twitter - wikihow How to use Twitter - digital…
Ten Top Tips for Museum Interpretation - MLA Renaissance Yorkshire
Date updated: 26/04/2019
Download 10_Top_Tips_for_Interpretation_2011_1.pdf...
Kent & Medway First World War Centenary Update event - materials
Date updated: 26/04/2019
Materials and presentations from Kent & Medway's Museum Development Programme's First World War Centenary Update event, held at the Royal Engineers Museum on Monday 4th November 2013. Download…
Social Media Essentials Handouts
Date updated: 26/04/2019
Agnes Guylas presentation Download Social_Media_1___AG_presentation.pdf... Kal Sajad's presentation Download Social_Media_1___KS_presentation.pdf...
Kpontin - Interim Report
Date updated: 26/04/2019
Kate Pontin's interim report, May 2013, on her progress towards developing a regional visitor capture framework. Download KPontin___Interim_Report.pdf... You might also like Emergency Plan: Business…
Josie Gale - FWW Centenary Presentation
Date updated: 26/04/2019
Presentation from Josie Gale, (Centenary Programme Museum Liaison Officer for English Regions) describing her role at the Imperial War Museum and about the Imperial War…
SEWS mental health project - report of phase 1, 2008
Date updated: 26/04/2019
Written by Jocelyn Goddard, Natalie Chambers, Neil Goddard, and Rebecca Linley for the Surrey, East & West Sussex Museum Development Service, 2008. Download SEWS_mental_health_project___report_of_phase_1__2008.doc... You…
Different Stories New Perspectives Final Report, 2010
Date updated: 30/04/2019
The Final Report, by Sonia Rasbery, 2010 - a community engagement in museums project funded by Renaissance South East. Download Different_Stories_New_Perspectives___Final_Report__2010.doc... You might also like…
Different Stories New Perspectives Project Booklet, 2010
Date updated: 30/04/2019
A community engagement in museums project funded by Renaissance South East. Booklet edited by Helen Derbyshire & Sonia Rasbery, 2010. Download Different_Stories_New_Perspectives___Project_Booklet__2010.pdf... You might…
VocalEyes - Coming into Focus
Date updated: 26/04/2019
Presentation by Judy Dixey and Roz Chalmers of VocalEyes who make the arts accessible to blind and partially sighted people through the medium of audio…