Materials from Customer Service for All – Disability Equality and the Visitor Journey

An event on the 24th February 2017 hosted by Kent and Medway MDO to provide the following learning to museums:

(Training provided by Visits Unlimited)

  • Build confidence, improve communication skills and raise awareness of the impact of disability for all Trustees, staff and volunteers to offer a fully inclusive welcome to all.
  • Recognise and empathise with the physical, sensory, psychological and intellectual barriers that exclude and limit the choices and experiences of disabled customers around their specific access requirements.
  • Develop awareness of our own stereotyping and how we can take steps to avoid this.
  • Raise awareness of the roles of Trustees, staff and volunteers in ensuring they are making reasonable adjustments under the Equality Act 2010.
  • Raise awareness of the visitor journey of disabled customers and their families and how your museum can meet expectations.
  • Support Trustees, staff and volunteers to achieve practical solutions in everyday challenges to ensure a high quality visitor experience for all disabled people.
  • Demonstrate commitment to provide equal access for disabled customers and their families.

 To view resources provided at the training see below. This includes: 

– What the Law says

– Family Friendy Standards for your museum

– Awareness quiz questions and answers 

– Activity sheet for museums 

Download What_the_Law_says.pdf…




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