Visitor Experience in the ‘New Normal’

Event Date:3 September 2020 10:00 am — 3 September 2020 11:30am

How do museums build up public confidence in museums as places to visit (using digital engagement to build up to physical visits)? How do visitor offers need to develop to create a good experience, whilst interactives etc. may be reduced? What are the front of house responsibilities in the ‘new normal’? How can they make the difference between a scary visit and a great visit?

This session will focus how front of house staff or volunteers can support returning customers and enhance their individual experiences. The speaker is from Welcome Host, and will be talking about how front of house teams can help visitors get the best out of their new experiences, and help to build up confidence in both returning customers and the teams that help them.

The session will be held on Zoom. If you have additional access needs, please do let the organisers know so that we can accommodate you.

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