Case Studies

At South East Museum Development we aim to profile and ‘shout out’ about the excellent work going on in south east museums by creating a series of video case studies to both promote best practice and to celebrate the dynamism that is evident in our sector.

To support museums in developing their responses to the four key Investment Principles embedded within Arts Council England’s Let’s Create 10 year strategy for the arts, we are theming the case studies we create on these Principles. You can find out more about each Investment Principle on the Art’s Council website via the links below.

Ambition & Quality

Dynamism

Environmental Sustainability

Inclusivity & Relevance


2023 Case Studies

In 2022-23 we committed to profiling a range of museums and heritage organisations across the south east; creating dynamic video case studies to promote best practice in museums in our region related to Arts Council England’s Investment Principles as part of their ‘Let’s Create’ strategy.

We commissioned video content creators Copper Crayon to help us create the 5 fantastic videos below featuring.


The Diving Museum

(YouTube link)

Investment Principle: Dynamism

The SEMD led Organisational Health Check (OHC) process & grant led to transformative change for the Diving Museum’s governing body, moving from trustees as part of a membership organisation to something more fit for purpose. The OHC grant brought in expertise for a skills audit, change in financial & other procedures, and the successful recruitment of trustees with a broader range of skills.


Milestones Museum/HCT

(YouTube link)

Investment Principle: Environmental Responsibility

The Sustainable Steam project is an active collections research project to use a sustainable alternative to coal to fire the traction engines. This was led by team members taking part in the Carbon Literacy training programme from SEMD. Alongside this, in Summer 2022 holiday activities were focused on sustainable/environmental ideas from the past and sharing them & the steam project with visitors.

This is an excellent example of public advocacy work, embedding sustainability messaging across organisation.


The Hockey Museum

(YouTube link)

Investment Principle: Inclusivity & Relevance

The Hockey Museum worked on developing the knowledge of their newly set up EDI Committee. The creation of an EDI Action Plan put them in a better position to make the right changes at the right time. They were significant in offering peer support to other SE museums on EDI action planning, and are now busy upskilling the board of trustees and planning some contemporary collecting of diverse oral histories in the hockey community.


Deal Maritime and Local History Museum

(YouTube link)

Investment Principle: Ambition and Quality

Working within a limited timeframe, the Trustees of Deal Maritime and Local History Museum applied for an Accreditation grant from SEMD to pay for a consultant to work with the museum team to complete appropriate documents and use Grantium. The museum achieved full accreditation. Even better - their consultant is now their mentor.


Soldiers of Oxfordshire Museum

(YouTube link)

Investment Principle: Inclusivity and Relevance

3x workshops were created at Soldiers of Oxfordshire Museum (SOFO) in partnership with Iraqi Women Art and War (IWAW), a charity founded by Director Rana Ibrahim with the aim of preserving Iraqi identity and empowering Iraqi women, immigrant women, and vulnerable women by allowing them a space to share their unique skills. Following a successful partnership work between SOFO and the Iraqi Women Art and War (IWAW), the museum wanted to go a step further to welcome the group of women into SOFO and invite them to respond to their permanent displays through art, with an aim of diversifying audiences and narratives within the presentations of the collections.

Workshops were facilitated by Rana Ibrahim (Director of IWAW), two helpers from IWAW to aid with translation and workshop activities, and the Manager at SOFO.

Trigger warning: This video briefly contains images of prisoners of war


2021 Case Studies

In 2021 we identified a shortlist of museum sites that we have been inspired by who have successfully led change to embed inclusivity and diversity in response to the Arts Council’s Inclusivity & Relevance Investment Principle, or who have demonstrated best practice developing their collections collaboratively or diversifying their volunteer or trustee workforce.

To deliver the work we wished to embody the principles of being more inclusive and relevant, so we recruited a new internship post through the National Ambitious About Autism Scheme and the University of Sussex to support our case study work.

Our Museum Development Intern worked closely with our Central Team to attend museum sites, carry out professional filming of staff teams and public displays connected to the work and completed the editing process to produce the series of short, inspirational films.

Please open each Investment Principle menu item below to explore the case studies we have created.

Case Studies

Jane Austen’s House Museum

We interviewed the Director of the museum, Lizzie Dunford, about the new Virtual Tour created during the lockdowns imposed during the pandemic, when visitors could no longer physically access the museum in person.

The Project was ambitious, and the quality of the output was undeniable. For this reason we felt that other museums could take inspiration from how Lizzie and her team broke down barriers to access to their museums, at a low cost, in a short time frame.

You can view the full video (9.45) below, or select individual chapters to watch by selecting ‘watch on YouTube’ and choosing from the chapters listed underneath the main video. The chapters are as follows:

  • 00:00 Introduction
  • 00:21 Part 1: The Virtual Tour
  • 02:17 Part 2: Audience Reaction
  • 04:20 Part 3: Cost VS Impact
  • 05:55 Part 4: Lessons Learned
  • 07:46 Part 5: Looking to the Future


Local Authority Devolution films by South East Museum Development.

A practical guide for local authority museum services that are considering a change/devolution of governance and how to manage the process.. We have divided the content into 10 sections plus an introductory film on the types of governance available.

Each video includes case studies from 3 case studies Banbury Museum Gallery, Hampshire Cultural Trust and Gunnersbury Park & Museum. Banbury and HCT moved to charitable trusts’ and Gunnersbury became a Community Interest Company (CIC). The films are in an interview format with their respective leaders at the time. Dr Janet Owen, Simon Townsend and David Bowler. Timings are indicated for each film.


PART 1: Introduction to each service and their leaders.


PART 2: Main factors for changing governance and the current arrangements at the start of the process.


PART 3: What were the options before a decision was made


PART 4: Getting a service ready for change and the challenges of developing a business plan


PART 5: The mechanics and process of a change in governance


PART 6: Trustees and changing the culture


PART 7: Milestones after the change of governance/reopening


PART 8: Financial impact and ongoing relationship with your local authority


PART 9: Pitfalls and how to avoid them


PART 10: Successes, advice and looking forward


Introduction to Devolution of Local Authority Museums – Past and Present with Adrian Babbidge

  • History of museums changing governance 0.30 – 5.40
  • Merits of museums going it alone versus larger trusts 5.45- 8.22
  • Separate arrangements for museums versus larger trusts 8.30 – 10.00
  • Which model to choose 10.05 – 13.55
  • Jargon explanation 14.05 – 21.05
  • Suitable governance types 21.18 – 28.39
  • Characteristics for a successful outcome 28.55 – 33.11
  • Money! 33.15 – 39.13
  • Potential Pitfalls 34.20 – 43.00

Museum of Farnham

We interviewed Museum Curator Josh Godfrey at the museum about his team’s work in engaging new community groups with the museum, discussing both the challenges and the successes of their work. Josh also shares his top tips for creating new digital assets for community engagement, as well as how making community connections can benefit a museum service.

During the interview you can also learn about how integral museum development support was in the development of the museum’s community engagement aims, and find out more about how they co-curated an exhibition about the impact of the pandemic on their community in Farnham, Surrey.

You can view the full video (9.29) below, or select individual chapters to watch by selecting ‘watch on YouTube’ and choosing from the chapters listed underneath the main video. The chapters are as follows:

  • 00:00 Introduction
  • 00:15 What did we want to achieve?
  • 00:50 Part 2: Digital Assets
  • 02:22 Part 3: Top Tips
  • 03:23 Part 4: Co-Curating
  • 05:16 Part 5: Community Connections
  • 06:59 Part 6: Museum Development Support
  • 08:17 Part 7: Looking to the future

The Museum of Oxford

We interviewed Katy Hammond, Volunteer Engagement Officer at the Museum of Oxford, about their recent volunteer diversification work. Katy shares the key information about their involvement with SEMD’s Growing Volunteering Project, and how that led them to conduct a race equalities audit and further their aims to be more representative of their community.

During the video Katy also shares the key learning outcomes from this work, and details of how Katy and her team developed an entirely new approach to volunteer management, from recruitment, induction and professional development.

You can view the full video (10.19) below, or select individual chapters to watch by selecting ‘watch on YouTube’ and choosing from the chapters listed underneath the main video. The chapters are as follows:

  • 00:00 Introduction
  • 00:14 Part 1: Growing Volunteering Project
  • 02:11 Part 2: Race Equalities Audit
  • 04:13 Part 3: Volunteer Recruitment
  • 06:18 Part 4: Volunteer Training
  • 07:11 Part 5: Reflections
  • 09:17 Part 6: Looking to the Future

The Royal Engineers Museum

We spoke with both Rebecca Nash, Director, and Danielle Sellers, Collections Manager at the Royal Engineers Museum, about their recent ‘Making African Connections’ Project.

Rebecca and Danielle shared with us how the Project came about, and discuss how they began to approach democratising their collections in collaboration with relevant community groups and their existing museum stakeholders.

Difficult conversations naturally arise from this kind of work, and they discuss how they approached these through their work democratising their Sudanese collections, and share their top tips for taking on challenging topics and embracing change positively.

You can view the full video (11.47) below, or select individual chapters to watch by selecting ‘watch on YouTube’ and choosing from the chapters listed underneath the main video. The chapters are as follows:

  • 00:00 Introduction
  • 00:15 Part 1: Making African Connections
  • 02:54 Part 2: Decolonising the Collections
  • 04:13 Part 3: Difficult Conversations
  • 06:43 Part 4: Key Outcomes
  • 07:45 Part 5: Reflections
  • 09:09 Part 6: Looking to the future

Our thanks go to all of the museums and their teams involved with this work who gave their time so generously.


 

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