Visitor Services Supervisor, Watts Gallery Trust

Location:Compton, near Guildford, Surrey Salary:£19,000-£23,000 Main duties:
KEY ACCOUNTABILITIES

Duty Management

Duty Manage Watts Gallery – Artists’ Village on 3 – 4 days a week including weekends and evenings.

Ensure all visitors receive a warm, friendly welcome and have a safe and enjoyable visit.

Work closely with the Estates and Facilities Manager to ensure security of the estate and to lock and alarm the buildings in the absence of the estates team e.g. evening events and weekends.

To ensure Volunteer Stewards know who to contact and talk to and that they receive an excellent welcome and briefing before their shifts.

Work closely with the Estates team, reporting any health, safety or technical problems effecting visitors’ experience.

Ensure familiarity with all Fire and Health & Safety procedures and that these procedures are adhered to at all times.

Volunteers

In the absence of the Visitor Services Manager, be the main point of contact for Volunteers.

Keep the volunteer stewarding rota up to date, filling gaps in good time by contacting volunteers.

Keep the minibus rota up to date and arrange training with the Volunteer Events Manager.

Keep volunteer kitchens/cloakrooms in good order, stocking up refreshments.

Support the recruitment, induction, training and appraisal of volunteers

Assist the Adult Learning & Events Team with the rota and recruitment of Volunteer Guides and the Volunteer Events Manager as appropriate.

Support with evaluating the volunteer programme.

Visitor Experience

Assist the Visitor Services Manager with training events and in identifying and implementing access initiatives to ensure good physical and intellectual access.

Support visitors with additional needs such as reserving car parking spaces.

Support the Visitor Services Manager with improving and implementing signage and in delivering all visitor services for public events from risk assessments to car-parking.

Administration

Keep the Gallery Calendar up to date with all public activities.

Contribute to writing reports such as the annual report and other funding reports as required.

Support the Head of Operations and Visitor Services Manager with minute-taking.

Create reports for the Head of Operations and Visitor Services Manager as requested.

Ensure paperwork for the minibus is kept up to date including risk assessments and records of approved drivers.

Environmental Sustainability

Chair the Environmental Sustainability Working Group ensuring meetings happen quarterly, are recorded properly and that these are shared with the rest of the organisation.

Ensure the environmental action plan is kept up to date and is fulfilled using the milestones that have been set.

Champion environmental sustainability across the organisation working with all departments, creating regular updates for the staff and board and sharing best practice.

Compile data for the annual Julie’s Bicycle survey, ensuring it is completed accurately and on time.

Work closely with sector partners to share our learnings and gather insights on best practice.

PERSON SPECIFICATION
Skills & Experience

 

 

Excellent communication skills – ability to communicate well with a wide range of people.

Experience of working in a customer-facing environment.

Experience of working with volunteers desirable.

Strong IT skills.

Knowledge & Qualifications

 

High standard of written English and numeracy.

A knowledge or qualification in First Aid, Health & Safety or willingness to undertake training.

A strong understanding and/or interest in environmental sustainability practices.

Personal Attributes

 

 

Ability to remain calm under pressure.

Proactive and resourceful.

Confident dealing with a wide range of people.

Ability to work weekends and evenings on a rota basis.

RECRUITMENT INFORMATION

To apply, please download the application and equality and diversity monitoring forms from our website and send them to charis.martin@wattsgallery.org.uk by 12pm on Monday 12 April 2021. In your application, please also include where you saw the role advertised or found out about the position.

First interviews will take place on Monday 26 April at Watts Gallery. Second interviews will take place on 29 or 30 April. Please let us know within your covering e-mail if you require any adjustments to the interview process.

Watts Gallery Trust is fully committed to equality and diversity and welcomes applications from all sections of the community. We actively encourage BAME and disabled applicants and value the positive impact difference has on our teams.

Interview date:26/04/2021 Closing date:12/04/2021 Job Description:

 

Watts Gallery Trust has an exciting opening for the role of Visitor Services Supervisor.  As the gallery enacts its coronavirus recovery plans and delivers its business plan over the coming years, we are looking for someone who is flexible and enjoys working in a fast-paced and changing environment. Working at the heart of a thriving cultural institution you will be responsible for supporting the Visitor Services Manager to deliver a first-class visitor experience for all our visitors across 7 days a week and a programme of public events. The post-holder will assist with our extensive volunteer programme of 250 supporters including the administration of the volunteer stewards’ rota.

The successful candidate will have responsibility for our Staff Environmental Sustainability Working Group which aims to drive change across the organisation and ensure we are fulfilling our environmental sustainability action plan.

The Visitor Services Supervisor is part of an Operations team of five staff including a full time Head of Operations, Visitor Services Manager, Adult Programme Assistant and part time Volunteer Events Manager.  The Visitor Services Supervisor will share Duty Managing with the Visitor Services Manager during the week and weekends, ensuring volunteer stewards receive a supportive and enjoyable experience as well as looking after the safety of visitors and the collection.

  Full details [external link]

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