Visitor Services Manager (Box Office) – The Story Museum

Reference No.VSM1019 Location:42 Pembroke Street, Oxford, OX1 1BP Salary:£20,000 - £23,000 Benefits:Find out how you can walk through the door that says ‘Staff and Fictional Characters’ and join an expanding team of over 35 employees and 150 volunteers. Work with us and be part of team that is committed to: • sharing great stories and driven by its values • Being brave and resourceful • Offering a warm welcome and a satisfied goodbye • Always learning and growing • Being seriously playful • Help to make a tangible difference to improving word poverty through story both at the Museum and through outreach programmes. • Help create a wonder - the world’s first Story Museum. • Work with colleagues for whom exploring cultural differences and working to increase inclusion is integral to their working day. • Benefit from Continuing Personal & Professional Development programmes and regular team briefings and training sessions. • Opportunities for flexible working including part-time, job share and time off in lieu. Receive access to an Employee Support Programme which offers confidential advice and counselling. • Work in an organisation where everyone gets paid above the National Living Wage and gets 25 days annual leave a year (pro rata) plus bank holidays. • Join a pension scheme with a 5% company contribution. • Benefit from exclusive offers and concessions in the shop, café and for entry to the galleries and special events. The Story Museum employs people who are brave and resourceful; who are passionate about achieving the vision to enrich lives through story; who are friendly and flexible and willing to continuously learn and grow. Main duties:


Main responsibilities include Ticket sales and Bookings; Data Analysis and Insight; Financial Controls and procedures; Duty Manager and General Duties.

Specific Duties include:
Ticket sales and Bookings
taking the lead in the ongoing development of Spektrix; ensure compliance in CRM and associated systems with data legislation including GDPR; manage all aspects of ticketing; manage the annual pass/bundle offer including administration and renewals; school and group booking admin;

Data Analysis and Insight
take an active role with the marketing team to drive sales; providing regular sales and analysis reports; undertake research and contribute to marketing initiatives;

Financial Controls and procedures
reconciliation of daily Spektrix reports to SagePay; assist Finance Department with recording data onto Sage; have or develop an understanding of how donations are recorded in Spektrix and its impacts on daily takings;

Duty Manager
lead daily briefings for visitor services staff and volunteers; provide clear end of day handover documentation; manage setup of spaces for public and private events; proactively engage with The Story Museums values and organisational objectives;

General Duties
represent the Visitor Services Team during relevant projects and meetings, deputise for other visitor services managers as necessary; develop a good knowledge of TSM particularly in relation to the programme of events and commercial enterprises.
Weekend, evening and Bank Holiday required as part of a shared rota. Reporting to the Head of Operations and, Fundraising and Communications. Responsible for Visitor Services Team & volunteers.

Interview date:18/11/2019 Closing date:11/11/2019 Job Description:

The Main Purpose of the post is:

to manage Spektrix CRM system to ensure efficient box office and fundraising data processes;
to generate income through ticket sales and bookings for public, schools and groups;
to provide analysis and insight to inform marketing strategies;
to be Duty Manager on a rotational basis with the other Visitor Services Manager (approx o.5), overseeing the effective management of any incident;
to proactively uphold the quality of visitor experience, customer service and efficiency through visitor service operations and ensure all our visitors experience a warm welcome and a satisfied goodbye.

Weekend, evening and Bank Holiday required as part of a shared rota.
Reporting to the Head of Operations and, of Fundraising and Communications. Responsible for Visitor Services Team & volunteers.

Completed application form required from all applicants

  Full details [external link]

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