Visitor Assistant, The Oxfordshire Museum

Reference No.OCC13329 Location:The Oxfordshire Museum, Fletcher's House, Woodstock Salary:Salary range: £9.55 – £9.74 per hour Benefits:Rewards and Benefits It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We offer some of the very best learning and development opportunities to support your ongoing development. We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. Want to know more? For an informal discussion about the role please contact Claire Cadwaladr, Visitor Services Supervisor on 01993 814101 (Tuesday - Friday) Our Organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships. All posts, unless stated otherwise, are open to flexible working arrangements. Interview date:18/09/2019 Closing date:09/09/2019 Job Description:

Hours per week: 11.63
Contract type: Permanent

The Oxfordshire Museum, Woodstock is looking for an enthusiastic and responsible part-time Visitor Assistant to work as part of a team of paid staff and volunteers.

About Us

The Oxfordshire Museum is situated in a beautiful 18th century house in the heart of historic town of Woodstock. It tells the story of Oxfordshire through its galleries, exhibitions and engaging interactive experiences.

About the Role

You will be greeting visitors to the Oxfordshire Museum, answering enquiries, and helping to maintain a high standard of presentation throughout the museum, including site house-keeping tasks as part of the weekly Museum maintenance day within the shift pattern.

Using your excellent customer service skills and experience in reception, you’ll be an effective communicator, assisting and offering advice on customer queries in person, via email and telephone.

Daily duties will include reception services, promotion of the museum collections and services, encouraging sales in the museum shop, cash handling, as well as taking responsibility for monitoring galleries and exhibitions, ensuring the site is well-presented and collections are secure. An understanding of relevant Health & Safety requirements and a willingness to undertake appropriate training is therefore a requirement of the role.

Your shift pattern will be worked over a 4-week rota, including some weekend working, and could be subject to change with appropriate notice.

There will also be opportunities to work additional hours for special events that may take place out of normal opening hours and a willingness to provide leave/sickness cover is required.

About You

To be successful in this role, you need to be experienced in and committed to providing excellent face to face customer service. You will also have proven interest in museums, local history and heritage.

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