Visitor Assistant, The Oxfordshire MuseumReference No.OCC61630 Location:The Oxfordshire Museum, Fletcher's House, Woodstock Salary:£18,933 - £19,312 pro-rata, per annum (£9.81 - £10.01 per hour) Benefits:It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the very best learning and development opportunities to support your ongoing development. We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family friendly policies including carers leave and paid time off for volunteering. Main duties:
You will be greeting visitors to the Oxfordshire Museum, answering enquiries, and helping to maintain a high standard of presentation throughout the museum, including site house-keeping tasks as part of the weekly Museum maintenance day within the shift pattern.
Using your excellent customer service skills and experience in reception, you’ll be an effective communicator, assisting and offering advice on customer queries in person, via email and telephone.
Daily duties will include reception services, promotion of the museum collections and services, encouraging sales in the museum shop, cash handling, as well as taking responsibility for monitoring galleries and exhibitions, ensuring the site is well-presented and collections are secure. An understanding of relevant Health & Safety requirements and a willingness to undertake appropriate training is therefore a requirement of the role.
Your shift pattern will be worked over a 4-week rota, including some weekend working, and could be subject to change with appropriate notice.
There will also be opportunities to work additional hours for special events that may take place out of normal opening hours and a willingness to provide leave/sickness cover is required.
Work location: The Oxfordshire Museum, Fletcher’s House, Woodstock
Hours per week: 11.75
Contract type: Temporary until 31st March 2022
Closing date: Wednesday 19th May 2021Interview date: Wednesday 26th May 2021
To be successful in this role, you need to be experienced in and committed to providing excellent face to face customer service. You will also have proven interest in museums, local history and heritage.