Membership Assistant, Watts Gallery Trust

Location:Compton, Near Guildford, Surrey Salary:£17,900 per annum (£7,160.40 pro rata: 15 hrs per week) Main duties:

Administration of Friends membership scheme through database management:

Use of the database (Donor Strategy) to capture and update donor and key contact details, produce renewals, log subscription payments and other activities as required

Create and process new subscriptions on the database

Send out welcome packs, thank you letters, and membership cards

Secure and process renewals through writing renewal reminders and notifying and processing regular payments (direct debits and standing orders)

Ensure all subscriptions are logged and acknowledged

Enter subscriptions through the Till System, as required

Update Friends’ details, respond to queries and requests and provide high quality customer care

Coordinating events:

Assist Membership Administrator with ‘Friends First Views’ of exhibitions and Friends and Volunteers Christmas Party

Support and attend events (with some outside of normal office hours)

Other duties:

Answer the mainline phone as a shared task with the rest of the organisation

Support the Development team with varying administrative tasks

Any other task as required by the Head of Development


Skills and Experience:

Excellent IT skills including databases, MS Word and Excel

Attention to detail and high level of accuracy

Good numerical skills

Good customer service skills

Strong organisation and planning skills

Ability to work to deadlines

Excellent written and verbal communication skills

A track record of working across teams and of developing effective working relationships

Knowledge & Qualifications:

Experience of using databases

Personal Attributes:

Ability to work in a fast paced, energetic and demanding environment

Ability to maintain focus

Works flexibly and can adjust plans to meet changing and conflicting demands

Good interpersonal skills in dealing with people at all levels – friendly and approachable

Ability to maintain confidentiality

Self-motivated, with an interest in continued personal and professional development



Interview date:05/05/2021 Closing date:30/04/2021 Job Description:

Watts Gallery Trust (WGT) seeks an efficient and organised Membership Assistant to work within its ambitious and successful fundraising team.   This is a rewarding part-time role offering diverse experience including office administration, database management, supporter care, and events organisation within an arts heritage charity and is an excellent opportunity to develop fundraising skills. The successful candidate will assist the Membership Administrator with the Friends and Patrons membership schemes which provide vital unrestricted income to our charitable organisation. Administration of the database will be critical.

Watts Gallery Trust (WGT) was founded in 1904 by philanthropist, designer and entrepreneur Mary Watts to make art accessible and inspiring to all. Today Art for All continues to be our guiding ideal.

WGT cares for the world’s largest collection of work by the artist George Frederic Watts OM RA. The collection includes 250 paintings, 800 drawings and many sculptural objects. Additionally, 4,000 photographs, sketchbooks, diaries, letters and books provide further information about G F and Mary Watts, their artistic circles and Victorian society.

As a result of fundraising including two significant capital appeals, WGT has rescued and revived Watts Gallery – Artists’ Village (WGAV) which comprises four historic buildings: Watts Gallery, Watts Chapel, G F and Mary Watts’s former studio-house, and Mary Watts’s former pottery.

As well as exhibiting the permanent collection, WGT runs an exhibition programme exploring significant and under-represented areas of Victorian and Edwardian art; encourages contemporary artistic practice; and stages concerts, readings and events. It provides traineeships; offers a learning and community engagement programme; hosts group visits and tours; provides advice and scholarship to national/international institutions; and plays a leading role in the Artist’s Studio Museum Network, advocating with audiences worldwide for 147 studio-museums including WGAV. It plays a vital role in the community, providing a focus, meeting point and centre for learning and enjoyment for over 200 volunteers.

In 2018, WGT joined Arts Council England’s National Portfolio and its development team raises 56% of the Trust’s annual core operating costs.

Watts Gallery Trust is fully committed to equality and diversity and welcomes applications from all sections of the community. We actively encourage BAME and disabled applicants and value the positive impact difference has on our teams.

  Full details [external link]

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