Job Opportunity: Estate Office Receptionist/Administrator, Kent

Reference No.3249 Location:Hever Castle, Kent Salary:£16,500 to £18,000 depending on experience Main duties:

Receptionist / Telephonist / Administrator

  • Deal with telephone and email enquiries
  • Receive and check deliveries and notify the recipient
  • Receive visitors
  • Open and circulate post and manage the franking machine
  • Annual Membership administration using Merac software
  • Production of monthly security / maintenance / DVM rota
  • Issue security gate codes
  • Issue car park passes
  • Process maintenance job sheets
  • Deal with raffle and fundraising requests
  • Typing, photocopying and laminating as required
  • Event ticketing administration using Merac software
  • Weekly stationery order and storage management
  • Respond to requests for leaflets, guidebooks, etc.
  • First aid orders
  • Pest control co-ordination
  • Monthly Estate Office stocktake
  • Provide cover for Chief Executive’s Secretary
  • Comply with General Data Protection Regulations (GDPR) at all times
  • General office duties assisting other departments including the Visitor Services Office, Golf Club and other Heads of Department, as directed by the Chief Executive’s Secretary
  • Any other duties that may be required from time to time

Knowledge, Skills and Experience Required:


  • Maintaining and developing databases
  • Business letter writing
  • Customer service


  • Strong appreciation of customer service skills
  • Excellent telephone manner
  • Professional oral and written communication skills
  • Excellent interpersonal skills
  • Confident IT skills
  • Good numeric skills
  • Willingness to learn how to use unfamiliar equipment or computer software etc
  • Excellent attention to detail with the ability to spot errors and question information received
  • Excellent problem solving skills
  • Excellent time management skills and ability to prioritise workload


  • Experience of working within a busy customer focused environment
  • Experience of working with confidential information
  • Experience of working to deadlines
  • Experience of using Microsoft Office including Word, Excel and Outlook
  • Experience of setting up and running a range of administrative systems

Personal Attributes:

  • Must be well organised
  • Must be well presented
  • Must be reliable and punctual
  • The ability to empathise and communicate with a diverse range of individuals
  • To be able to work under pressure
  • To build and maintain a good working relationship with colleagues and customers at all levels
  • Ability to deal with demanding customers
  • To be self-motivated and proactive
  • Adaptable, flexible and motivated team member


Closing date:18/04/2019 Job Description:

Reporting Line: Chief Executive’s Secretary
Department: Estate Office
Hours: 37.5 Monday to Friday, 9am to 5.30pm
Contract: Permanent

The busy Estate Office at Hever Castle in the Kent countryside is looking to recruit a Receptionist / Administrator.  This post would suit someone who enjoys working with a vast range of people, is passionate about providing a professional customer service, is highly organised and has the confidence and motivation to develop the role.

If you are interested in applying for this role please send your CV and covering letter by email to by 9am on 18/4/2019.

  Full details [external link]

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