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Job Opportunity: Estate Office Receptionist/Administrator, Kent

Thursday 18th April 2019

ESTATE OFFICE RECEPTIONIST / ADMINISTRATOR

Reporting Line: Chief Executive’s Secretary
Department: Estate Office
Hours: 37.5 Monday to Friday, 9am to 5.30pm
Contract: Permanent
Salary: £16,500 to £18,000 depending on experience
Main Function: Receptionist / Telephonist / Administrator

The busy Estate Office at Hever Castle in the Kent countryside is looking to recruit a Receptionist / Administrator.  This post would suit someone who enjoys working with a vast range of people, is passionate about providing a professional customer service, is highly organised and has the confidence and motivation to develop the role.

Duties & Responsibilities:

  • Deal with telephone and email enquiries
  • Receive and check deliveries and notify the recipient
  • Receive visitors
  • Open and circulate post and manage the franking machine
  • Annual Membership administration using Merac software
  • Production of monthly security / maintenance / DVM rota
  • Issue security gate codes
  • Issue car park passes
  • Process maintenance job sheets
  • Deal with raffle and fundraising requests
  • Typing, photocopying and laminating as required
  • Event ticketing administration using Merac software
  • Weekly stationery order and storage management
  • Respond to requests for leaflets, guidebooks, etc.
  • First aid orders
  • Pest control co-ordination
  • Monthly Estate Office stocktake
  • Provide cover for Chief Executive’s Secretary
  • Comply with General Data Protection Regulations (GDPR) at all times
  • General office duties assisting other departments including the Visitor Services Office, Golf Club and other Heads of Department, as directed by the Chief Executive’s Secretary
  • Any other duties that may be required from time to time

Knowledge, Skills and Experience Required:

Knowledge:

  • Maintaining and developing databases
  • Business letter writing
  • Customer service

Skills:

  • Strong appreciation of customer service skills
  • Excellent telephone manner
  • Professional oral and written communication skills
  • Excellent interpersonal skills
  • Confident IT skills
  • Good numeric skills
  • Willingness to learn how to use unfamiliar equipment or computer software etc
  • Excellent attention to detail with the ability to spot errors and question information received
  • Excellent problem solving skills
  • Excellent time management skills and ability to prioritise workload

Experience:

  • Experience of working within a busy customer focused environment
  • Experience of working with confidential information
  • Experience of working to deadlines
  • Experience of using Microsoft Office including Word, Excel and Outlook
  • Experience of setting up and running a range of administrative systems

Personal Attributes:

  • Must be well organised
  • Must be well presented
  • Must be reliable and punctual
  • The ability to empathise and communicate with a diverse range of individuals
  • To be able to work under pressure
  • To build and maintain a good working relationship with colleagues and customers at all levels
  • Ability to deal with demanding customers
  • To be self-motivated and proactive
  • Adaptable, flexible and motivated team member

 

For the full job description please visit their recruitment page here https://www.hevercastle.co.uk/about-hever-castle/recruitment/#Receptionist. 

If you are interested in applying for this role please send your CV and covering letter by email to slambden@hevercastle.co.uk by 9am on 18/4/2019.

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