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Job Opportunity: Visitor Operations Team Duty Manager, Historic Dockyard Chatham

Tuesday 12th December 2017

We are seeking passionate and driven individuals who have great customer service skills and are looking to be part of an exciting and diverse organisation.

The Historic Dockyard is an award winning visitor attraction and one of the UK’s leading independent museums.  We are the most complete dockyard of the Age of Sail and we tell an extraordinary story, carved over 400 years.  HMS Victory was built here; Vice-Admiral Nelson joined his first ship here and thousands of men and women came here to build and repair ships for the Royal Navy.

Today, we welcome over 170,000 visitors annually who experience eight galleries, three historic warships – including a Cold War Submarine and a working Victorian Ropery.  We pride ourselves on our high level of visitor experience and see our staff at the core of the operation, making the difference from a good visit to an excellent one.

Two new exciting opportunities have arisen to join our Visitor Operations team which are:

▪    Visitor Operations Team Duty Manager – Staffing
▪    Visitor Operations Team Duty Manager – Health & Safety

You will provide the essential support to manage and train a diverse team that delivers a range of programmes; from guided and costumed tours, to gallery assistants to holiday activities.  The Visitor Operations Team Duty Managers will work closely with the Visitor Operations Manager to support the implementation and delivery of The Historic Dockyard’s visitor experience.  These roles will also take on the function of daily duty management on a rotational basis, alongside other frontline managers.

During the open season (February – November) these roles will be expected to work one weekend day each as part of a five day working week.

For full role descriptions, person specifications and application form please see our website


Timescale for recruitment

Deadline for Applications – 12 December 2017

First Round Interviews – 15 December 2017

Second Round Interviews – 18 December 2017

Please make sure you are available for the highlighted interview dates

If you have further questions or would like to discuss either role please contact Alex Patterson on

Please send completed application forms to Alex Patterson by 17.00 on the 12 December 2017.