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Job Vacancy: Retail Assistant, Jane Austen's House Museum, Chawton

£6.83 per hour for over 21s (£7.20 for over 25s)

Min 7 hours per week, Saturdays, and holiday cover

The museum is seeking to appoint an enthusiastic Retail Assistant to work as part of a small team at Jane Austen’s House Museum, home of the author Jane Austen from 1809–1817 and the place where she wrote and revised all her major works. As well as being a tourist attraction open 330 days a year, the Museum is a world authority on Jane Austen and is home to the largest collection of Austen family artefacts in the world.

As Retail Assistant you will ensure the smooth running of the entrance and shop area and offer a warm welcome to all visitors. Each member of staff is responsible for assisting the team in meeting their financial targets. The Retail Assistant will be confident using an EPOS system to sell admission, event tickets, process gift aid donations, and make retail sales. The ideal candidate will be confident, capable of up-selling and offering “add-ons” as well as answering visitor questions, have good numeracy skills, and an appreciation for the role of retail in an independent museum environment. An acute attention to detail in required to ensure the shop is always fully stocked and well displayed.

The museum and shop are often very busy and you will need to be able to cope well under pressure; while continuously maintaining an excellent level of customer service; processing customers efficiently and confidently.

You will be responsible to the Retail Manager and work closely with other members of the team. We are looking for a flexible individual with excellent customer service skills who has experience of cash handling and up-selling.

To find out more download the Job Description below.

Application Guidelines

Please submit a CV with the names of two referees and a covering letter explaining why you are applying for the position to 

Gill Stanton, Museum Administrator at Jane Austen’s House Museum, Chawton, Hampshire, GU34 1SD or  email

Retail Assistant Job Description