Materials from Impact workshop, 8 March 2018
Presentation slides and useful links based on the discussions and briefings presented at the workshop entitled 'Impact! How to deliver great experiences for young people in museum' at the Portsmouth City Museum on 8 March 2018
Guide on non-user consultation in museums
This guide was developed by Christina Lister as part of a project on non-user consultation for the South East Museum Development Programme. It focuses on methods that are accessible and achievable for small- and medium-sized museums and that can be scaled up, if desired.
Materials from 'Data Protection Briefing - Oct 2017'
Presentation slides used by Laura Trapnell and Crispin Dick from Paris Smith LLP to brief museum and charity delegates about the upcoming changes in the General Data Protection Regulation (GDPR) coming into force in May 2018.
Materials from 'Museum Re-display: approaches & solutions'
Presentation slides used in the day's event with Jamie McCall (PLB Ltd), James Daly (D-Day Museum, Portsmouth City Council), Gervaise White and Jo Bailey (HCT) and Joseph Minden (HLF) - exploring ways and means of redisplaying a museum collection.
General Data Protection Regulation (GDPR): ICO guidance for not-for-profit organisations
On 25 May 2018 the new General Data Protection Regulation (GDPR) will come into effect in the UK. This will replace the current Data Protection Act and introduce new and different requirements for all sectors and organisations. The Information Commissioner's Office (ICO) has issued guidance for not-for-profit organisations, which aims to answer questions regularly raised by charities and voluntary organisations.
General Data Protection Regulation (GDPR): The Essentials for Fundraising Organisations
On 25 May 2018 the new General Data Protection Regulation (GDPR) will come into effect in the UK. This will replace the current Data Protection Act and introduce new and different requirements for all sectors and organisations. To help fundraisers understand the key parts of GDPR in relation to direct marketing and how you can lawfully contact your supporters, Institute of Fundraising have produced this guidance in partnership with Bircham Dyson Bell to take you through the main questions.
Heritage Counts 2017: Heritage and Society
Looking for evidence to support advocacy or funding applications? The report Heritage and Society is produced each year by Historic England on behalf of the Historic Environment Forum (HEF). The objective of this document is to provide bite-sized facts and figures that demonstrate the importance of heritage to society. These facts can be extracted and used by anyone who seeks to understand and evidence the social values of heritage in order to make the case for heritage.
Materials from HMMN meeting: Transformation (16 March 2017)
Materials from the meeting of the Hampshire Military Museums Network at Farnborough Air Sciences Trust on 16 March 2017
Materials from Customer Service for All - Disability Equality and the Visitor Journey
Materials from Customer Service for All - Disability Equality and the Visitor Journey held on the 24th February 2017
Rural Touring in a Nutshell
An introduction to rural touring and some of the practical considerations to bear in mind.
Age of Creativity
Age of Creativity is a national platform for everyone who believes that creativity can support older people to enjoy better health, wellbeing, and quality of life. Find inspiration for your work, opportunities to develop your practice and resources to support your expertise. You can upload and share your own information with the network and you will also receive regular updates by email.
Materials from Young Roots Briefing
Presentations from the 'HLF Young Roots Briefing' on Thursday 17 Spetember 2015 at Quay Arts in Newport, Isle of Wight.
Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015
One of the bi-annual meetings of the Hampshire Military Museums Network held on 12 November 2015 at the Museum of Army Flying in Middle Wallop. The Hampshire Military Museums Network is a peer network supported by the South East Museum Development Programme.
Materials from 'Peer Development Groups' launch September 2015
An opportunity for each of the three peer development groups to meet, discuss and develop their group's programme and plans for spending their allocated budget, as well as training in action planning and using coaching conversations as peer support.
Materials from 'Getting to Grips with Audience Data'
Seminar held at National Motor Museum, Beaulieu on 8 July 2015. Participants learned from case studies showing how museums around the subregion have gathered, analysed, interpreted and used user and non-user data to improve what they do and grow their visitor numbers; shared their own museum's good practice; worked on shared audience data challenges with colleagues from other museums and experts from the Audience Agency, Association of Independent Museums and Museum Development South West.
Working Towards an Audience Development Plan
Presentation from 'Working Towards an Audience Development Plan' workshop delivered by Nicky Boyd as part of the activities of the Hampshire Solent 'Audience Development' Peer Development Group.
Partnerships for Learning: A Guide to Evaluating Arts Education Projects
Partnerships for Learning: A Guide to Evaluating Arts Education Projects. Developed by Felicity Wolf and published by Arts Council England. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Council England Family and Community Focused Toolkit
Arts Council England Family and Community Focused Audience Development Toolkit. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Council England Family Friendly Toolkit
Arts Council England Family Friendly Toolkit. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Belfast City Council Tourism, Culture and Arts Unit: Marketing and Audience Development Toolkit for Arts and Heritage Organisations
Belfast City Council Tourism, Culture and Arts Unit: Marketing and Audience Development Toolkit for Arts and Heritage Organisations. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Derby Audience Development Toolkit
Arts Derby Audience Development Toolkit. Author: Louise Cogman. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
2014 Arts Award Supporter Starter Kit
Trinity College has launched this revised Starter Kit for organisations wanting to become Arts Award Supporters. There is also a new website aimed specifically at Arts Award Supporters.
Toolkit: How to Conduct a Focus Group
This toolkit has been provided to assist people in conducting focus groups. It was developed for a particular research project at Rowan University in the US but is packed with useful guidance that is more widely applicable including how to plan for and conduct focus groups, how to handle difficult situations, and guidelines for effective facilitation and note taking.
Audience Research Unit at the Australian Museum
Loads of useful guidance and tools developed by the Audience Research Unit at the Australian Museum. Areas covered include: visitor behaviour, evaluation, research techniques, tips for writing texts and labels and much more.
AIM Visitor Verdict
A free visitor experience benchmarking service for AIM members to improve resilience. Provided by AIM in association with its survey partner BDRC Continental with funding from Arts Council England. Especially designed for museums. Results for your museum are anonymously benchmarked against similar museums. Designed to be sustainable at low cost after Sept 2015.
Infographics Toolkit - Re:Fresh Project
This fantastic and easy to use toolkit will help you to produce high quality infographics. This is a simple way of getting your point across and persuading staff, volunteers and trustees of the benefits of improving your displays and visitor experience (and they're great for interpretation too!).
Arts Award & Museums - a Case Study
In 2013/14 a group of museums in Cornwall delivered a 12 month programme designed to increase museums’ understanding of and engagement with Arts Award (supported by Arts Council Strategic Support Funds). This paper provides an outline of what they did.
Cultural Resources for Schools
A database of teaching resources for creative and cultural education. The materials collected here come from some of the nation’s finest arts organisations, museums and education specialists. They are designed to generate creative new ideas and inspire teachers of subjects at Key Stage 1 - 5 across the national curriculum.
Materials from Museum2Museum: Why Work With Artists? Why Work With Museums? Handouts
Handouts and documents shared by Tunbridge Wells Museum & Art Gallery from the session held on Monday 17th February 2014.
Communication Strategies for the Digital Age Handouts
Presentations given by the speakers Agnes Guylas and Kal Sajad in the second of two social media sessions commissioned by the Kent & Medway Museum Development Programme. Friday 17th January 2014.
First World War teacher's planning resources
Resources and handouts from a teacher's networking and CPD day held at Dover Castle in November 2013 led by the South East Grid for Learning Associates.
Arts Award Guide 2013
A guide to the Arts Award scheme which is managed by Trinity College London in association with Arts Council England working with 10 regional Bridge organisations.
Kent & Medway First World War Centenary Update event - materials
Materials and presentations from Kent & Medway's Museum Development Programme's First World War Centenary Update event, held at the Royal Engineers Museum on Monday 4th November 2013.
Social Media Essentials Handouts
Presentations given by the speakers Agnes Guylas and Kal Sajad in the first of two social media sessions commissioned by the Kent & Medway Museum Development Programme. Friday 20th September 2013.
World Stories Final Report 2013
The Final Report of the World Stories South East project, run between November 2012-March 2013 and funded through ACE Strategy Support Fund.
Different Stories New Perspectives – Project Booklet, 2010
A community engagement in museums project funded by Renaissance South East. Booklet edited by Helen Derbyshire & Sonia Rasbery, 2010.
Visitor Finder tools and resources from the Audience Agency. Articles, toolkits and case studies on good practice plus practical techniques on how to use evidence to better engage audiences, effect organisational change and influence stakeholders.
Different Stories New Perspectives – Final Report, 2010
The Final Report, by Sonia Rasbery, 2010 - a community engagement in museums project funded by Renaissance South East.
Guidance on accesible toilets
Recommendations and links. Based on notes provided by Cassie Herschel-Shorland, Access and Museum Design Consultant.
SEWS mental health project - report of phase 1, 2008
Written by Jocelyn Goddard, Natalie Chambers, Neil Goddard, and Rebecca Linley for the Surrey, East & West Sussex Museum Development Service, 2008.
VocalEyes - Coming into Focus
Presentation by Judy Dixey and Roz Chalmers of VocalEyes who make the arts accessible to blind and partially sighted people through the medium of audio description.
Josie Gale - FWW Centenary Presentation
Presentation from Josie Gale, (Centenary Programme Museum Liaison Officer for English Regions) describing her role at the Imperial War Museum and about the Imperial War Museum's First World War Centenary Partnership.
Kpontin - Interim Report
Kate Pontin's interim report, May 2013, on her progress towards developing a regional visitor capture framework.
How to use LinkedIn
Interested in using the LinkedIn social networking site to build relationships for your museum and for yourself? Not sure how to start? Rebecca Clay, Marketing and Audience Development Manager at the Museum of Army Flying, has created a helpful ‘How to’ guide.
Materials from Hampshire Solent 'Audience research, consultation and evaluation' workshop, 21 October 2014
Materials from Hampshire Solent 'Audience research, consultation and evaluation' workshop, led by Nicky Boyd and held at the Winchester Discovery Centre on 21 October 2014.
Materials from Hampshire Solent Peer Development Groups Launch 22 May and 27 June 2014
Materials from the launch of the Hampshire Solent Museum Development Programme's five Peer Development Groups: Audience development; Collections care; Display and interpretation; Emergency preparedness; Retail
Working with Diverse Audiences - Engage
Pack designed for museum educators exploring how to work with diverse audiences
MLA Self-Assessment Checklist: Cultural Diversity
Self-assessment tool to help museums, libraries and archives to develop an understanding of their current practice and to encourage positive developments in relation to cultural diversity.
MLA Access for All Toolkit
Self-assessment toolkit designed to enable organisations to develop effective strategies for examining current performance, identify areas for improvement and develop more accessible and inclusive policies and practices.
HLF: Thinking about Audience Development
Guidance to help you think about audience development – that is how you can engage more people, and a wider range of people, with heritage.
HLF: Making your project accessible for disabled people
Guidance to help you think about how to improve every aspect of your heritage project so that disabled people, be they visitors, volunteers or staff, can engage as fully as non-disabled people. It provides good practice relating to capital works and activities.
Developing an Audience Research Approach
Useful blog post by Jessica Suess, Partnership Officer, Oxford University Museums, on the Oxford Aspite website, sharing their experience of starting from scratch with a new audience evaluation system. The blog explores the different research methods used and how they ensure that activity takes place that specifically responds to audience research.
How to write an audience development plan
'How to write an audience development plan - issues to consider, research to conduct.' Article by Ben Gammon consultant and prior Head of Audience Development, Science Museum, from Museum ID
Data Protection Advice and Guidance for Charities from Information Commissioner’s Office
Are you collecting personal data for marketing, research or fundraising purposes? The ICO website has loads of advice and resources to help you ensure that your museum meets its responsibilities to look after the information you hold properly.
GEM (Group for Education in Museums)
Website of the GEM (Group for Education in Museums), a community of professionals who work in the field of education in museums. It contains news, resources, links, notice of events and much more.
Visitor Studies Group
Website of the Visitor Studies Group, a community of professionals who work in the field of visitors studies in a range of cultural and natural heritage organisations. It contains news, resources, links, notice of events and much more.
Searchable database that you can use to find comparable statistics on local areas. Coverage includes health, deprivation, economy and education.
SWFed resources on audience research, consultation and evaluation
Loads of useful guidance and tools developed or collated by the South Western Federation of Museums and Art Galleries.
CultureHive is a free resource to help you discover and share best practice in cultural marketing and fundraising, managed by the Arts Marketing Association.
Culture Segments is a sector-specific segmentation system for culture and heritage organisations. Its objective is to provide the sector with a shared language for understanding the audience, with a view to targeting them more accurately, engaging them more deeply, and building lasting relationships. This guide introduces the Culture Segments system, and explains each segment’s motivations and habits, allowing you to begin applying it in your own marketing work. By Morris Hargreaves McIntyre via CultureHive.
Creative Europe Desk UK
Creative Europe Desk UK promotes awareness and understanding of Creative Europe, the European Union's programme to support the cultural, creative and audiovisual sectors. From 2014-2020, €1.46 billion is available to support European projects with the potential to travel, reach new audiences and encourage skill sharing and development.