Guide on non-user consultation in museums
This guide was developed by Christina Lister as part of a project on non-user consultation for the South East Museum Development Programme. It focuses on methods that are accessible and achievable for small- and medium-sized museums and that can be scaled up, if desired.
General Data Protection Regulation (GDPR): ICO guidance for not-for-profit organisations
On 25 May 2018 the new General Data Protection Regulation (GDPR) will come into effect in the UK. This will replace the current Data Protection Act and introduce new and different requirements for all sectors and organisations. The Information Commissioner's Office (ICO) has issued guidance for not-for-profit organisations, which aims to answer questions regularly raised by charities and voluntary organisations.
General Data Protection Regulation (GDPR): The Essentials for Fundraising Organisations
On 25 May 2018 the new General Data Protection Regulation (GDPR) will come into effect in the UK. This will replace the current Data Protection Act and introduce new and different requirements for all sectors and organisations. To help fundraisers understand the key parts of GDPR in relation to direct marketing and how you can lawfully contact your supporters, Institute of Fundraising have produced this guidance in partnership with Bircham Dyson Bell to take you through the main questions.
Rural Touring in a Nutshell
An introduction to rural touring and some of the practical considerations to bear in mind.
Materials from Young Roots Briefing
Presentations from the 'HLF Young Roots Briefing' on Thursday 17 Spetember 2015 at Quay Arts in Newport, Isle of Wight.
Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015
One of the bi-annual meetings of the Hampshire Military Museums Network held on 12 November 2015 at the Museum of Army Flying in Middle Wallop. The Hampshire Military Museums Network is a peer network supported by the South East Museum Development Programme.
Materials from 'Peer Development Groups' launch September 2015
An opportunity for each of the three peer development groups to meet, discuss and develop their group's programme and plans for spending their allocated budget, as well as training in action planning and using coaching conversations as peer support.
Materials from 'Getting to Grips with Audience Data'
Seminar held at National Motor Museum, Beaulieu on 8 July 2015. Participants learned from case studies showing how museums around the subregion have gathered, analysed, interpreted and used user and non-user data to improve what they do and grow their visitor numbers; shared their own museum's good practice; worked on shared audience data challenges with colleagues from other museums and experts from the Audience Agency, Association of Independent Museums and Museum Development South West.
Working Towards an Audience Development Plan
Presentation from 'Working Towards an Audience Development Plan' workshop delivered by Nicky Boyd as part of the activities of the Hampshire Solent 'Audience Development' Peer Development Group.
Partnerships for Learning: A Guide to Evaluating Arts Education Projects
Partnerships for Learning: A Guide to Evaluating Arts Education Projects. Developed by Felicity Wolf and published by Arts Council England. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Council England Family and Community Focused Toolkit
Arts Council England Family and Community Focused Audience Development Toolkit. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Council England Family Friendly Toolkit
Arts Council England Family Friendly Toolkit. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Belfast City Council Tourism, Culture and Arts Unit: Marketing and Audience Development Toolkit for Arts and Heritage Organisations
Belfast City Council Tourism, Culture and Arts Unit: Marketing and Audience Development Toolkit for Arts and Heritage Organisations. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
Arts Derby Audience Development Toolkit
Arts Derby Audience Development Toolkit. Author: Louise Cogman. One of the resources collated and shared by the Hampshire Solent 'Audience Development' Peer Development Group.
2014 Arts Award Supporter Starter Kit
Trinity College has launched this revised Starter Kit for organisations wanting to become Arts Award Supporters. There is also a new website aimed specifically at Arts Award Supporters.
Toolkit: How to Conduct a Focus Group
This toolkit has been provided to assist people in conducting focus groups. It was developed for a particular research project at Rowan University in the US but is packed with useful guidance that is more widely applicable including how to plan for and conduct focus groups, how to handle difficult situations, and guidelines for effective facilitation and note taking.
Audience Research Unit at the Australian Museum
Loads of useful guidance and tools developed by the Audience Research Unit at the Australian Museum. Areas covered include: visitor behaviour, evaluation, research techniques, tips for writing texts and labels and much more.
AIM Visitor Verdict
A free visitor experience benchmarking service for AIM members to improve resilience. Provided by AIM in association with its survey partner BDRC Continental with funding from Arts Council England. Especially designed for museums. Results for your museum are anonymously benchmarked against similar museums. Designed to be sustainable at low cost after Sept 2015.
Arts Award & Museums - a Case Study
In 2013/14 a group of museums in Cornwall delivered a 12 month programme designed to increase museums’ understanding of and engagement with Arts Award (supported by Arts Council Strategic Support Funds). This paper provides an outline of what they did.
Materials from Museum2Museum: Why Work With Artists? Why Work With Museums? Handouts
Handouts and documents shared by Tunbridge Wells Museum & Art Gallery from the session held on Monday 17th February 2014.
First World War teacher's planning resources
Resources and handouts from a teacher's networking and CPD day held at Dover Castle in November 2013 led by the South East Grid for Learning Associates.
Arts Award Guide 2013
A guide to the Arts Award scheme which is managed by Trinity College London in association with Arts Council England working with 10 regional Bridge organisations.
World Stories Final Report 2013
The Final Report of the World Stories South East project, run between November 2012-March 2013 and funded through ACE Strategy Support Fund.
Different Stories New Perspectives – Project Booklet, 2010
A community engagement in museums project funded by Renaissance South East. Booklet edited by Helen Derbyshire & Sonia Rasbery, 2010.
Visitor Finder tools and resources from the Audience Agency. Articles, toolkits and case studies on good practice plus practical techniques on how to use evidence to better engage audiences, effect organisational change and influence stakeholders.
Different Stories New Perspectives – Final Report, 2010
The Final Report, by Sonia Rasbery, 2010 - a community engagement in museums project funded by Renaissance South East.
Materials from Hampshire Solent 'Audience research, consultation and evaluation' workshop, 21 October 2014
Materials from Hampshire Solent 'Audience research, consultation and evaluation' workshop, led by Nicky Boyd and held at the Winchester Discovery Centre on 21 October 2014.
Materials from Hampshire Solent Peer Development Groups Launch 22 May and 27 June 2014
Materials from the launch of the Hampshire Solent Museum Development Programme's five Peer Development Groups: Audience development; Collections care; Display and interpretation; Emergency preparedness; Retail
Working with Diverse Audiences - Engage
Pack designed for museum educators exploring how to work with diverse audiences
MLA Self-Assessment Checklist: Cultural Diversity
Self-assessment tool to help museums, libraries and archives to develop an understanding of their current practice and to encourage positive developments in relation to cultural diversity.
MLA Access for All Toolkit
Self-assessment toolkit designed to enable organisations to develop effective strategies for examining current performance, identify areas for improvement and develop more accessible and inclusive policies and practices.
HLF: Thinking about Audience Development
Guidance to help you think about audience development – that is how you can engage more people, and a wider range of people, with heritage.
HLF: Making your project accessible for disabled people
Guidance to help you think about how to improve every aspect of your heritage project so that disabled people, be they visitors, volunteers or staff, can engage as fully as non-disabled people. It provides good practice relating to capital works and activities.
Developing an Audience Research Approach
Useful blog post by Jessica Suess, Partnership Officer, Oxford University Museums, on the Oxford Aspite website, sharing their experience of starting from scratch with a new audience evaluation system. The blog explores the different research methods used and how they ensure that activity takes place that specifically responds to audience research.
How to write an audience development plan
'How to write an audience development plan - issues to consider, research to conduct.' Article by Ben Gammon consultant and prior Head of Audience Development, Science Museum, from Museum ID
Data Protection Advice and Guidance for Charities from Information Commissioner’s Office
Are you collecting personal data for marketing, research or fundraising purposes? The ICO website has loads of advice and resources to help you ensure that your museum meets its responsibilities to look after the information you hold properly.
GEM (Group for Education in Museums)
Website of the GEM (Group for Education in Museums), a community of professionals who work in the field of education in museums. It contains news, resources, links, notice of events and much more.
Visitor Studies Group
Website of the Visitor Studies Group, a community of professionals who work in the field of visitors studies in a range of cultural and natural heritage organisations. It contains news, resources, links, notice of events and much more.
Searchable database that you can use to find comparable statistics on local areas. Coverage includes health, deprivation, economy and education.
SWFed resources on audience research, consultation and evaluation
Loads of useful guidance and tools developed or collated by the South Western Federation of Museums and Art Galleries.