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Materials from Visitor Services in Military Museums seminar hosted by the HMMN, November 2015

Outline of the day

Shining a spotlight on the distinctive opportunities and challenges of providing an excellent visitor experience in military museums, including welcoming visitors and generating visitor income.

Presentation by Dawn Watkins, National Army Museum

Deputy-chair, Chris Munns, welcomes delegates to the HMMN seminar

Outlining the ambitious plans of the National Army Museum's "Building for the Future" project focusing especially on the significant improvements to visitor services embedded in the redevelopment

Download HMMN_1_NAM_Dawn_Watkins.pdf...

Presentation by Rebecca Dalley, Royal Air Force Museum

Presenting the visitor research conducted at the museum to inform capital and audience development projects and provide vital evidence to support funding bids

Download HMMN_2_RAF_Rebecca_Dalley.pdf...

Presentation by Ann Bevan and Margaret Marks, The Diving Museum

Introducing the visitor offer at the Diving Museum, which was recently voted one of the most Family Friendly Museums in the country

The presentation also showed the Kids in Museums film "How I see it!" produced by young people about what they like about museums.

Find out more about it here

Presentation by Lena Samuels, Hampshire Cultural Trust

Showing a brief video about the Hampshire Cultural Trust (available here), which celebrated its first anniversay on 1 November 2015, this was an opportunity to discuss how the Trust and HMMN may work together in the future